Associate Careers

WHAT WE CAN OFFER YOU:

• Estimated Compensation (Levels have variable responsibilities and qualifications)
• Estimated Hourly Rate: $22.00 - $25.00, plus annual bonus
• Benefits and Perks, 401(k) plan with a 2% company contribution and 6% company match.  
• Remote opportunity and flexible work schedules. 
• Regular associates working 40 hours a week can earn up to 15 days of vacation each year.
• Regular associates receive 11 paid holidays in 2024, which includes 2 floating holidays that are added to your prorated personal time to be used at your discretion.
• Regular associates are provided sick leave through the use of personal time. Associates working 40 hours a week can receive up to 40 hours of personal time in 2024, which is prorated based on the start date. Additionally you will receive two floating holidays in 2024 by way of personal time that may be used at your discretion.

Applicants for this position must not now, nor at any point in the future, require sponsorship for employment. 

WHAT YOU’LL DO:

• Provides excellent customer service and responds to Service Desk calls, emails, requests and chat sessions in a timely manner, meeting the Enterprise established I/S service requirements.
• Enters information into ticketing system for purpose of tracking each business partner contact. Records, identifies, monitors, resolves and escalates problems and issues that include, mainframe, distributed systems, network, workstation tools, applications, and voice and data technologies. Monitors, controls and coordinates production activities.
• Supports the business partner, computer systems, networks, and operations/production management. Initiates problem resolution and/or corrective action in a timely and efficient manner.
• Assists in training business partner contacts on routine matters.
• Consults with Senior Service Desk analysts on more complex, non-routine customer requests and concerns. Engages other support groups and application teams as appropriate to coordinate resolution efforts.

WHAT YOU’LL BRING:

• Performs various duties relating to customer service, Service Desk calls, emails, requests and chat sessions.
• Provide both internal and external troubleshooting assistance on various computer systems, networks, and operations/production management issues. Initiates problem resolution and/or corrective action in a timely and efficient manner.
• Responsible for entering information into ticketing system for purpose of tracking each business partner contact, as well as reviewing all tickets daily to ensure that updates are being applied in a timely fashion and to provide any necessary routine communications to business partners.
• Obtains and maintains up-to-date knowledge of the company's business functions, work processes and systems. Keeps abreast of industry trends and technologies.
• You promote a culture of diversity and inclusion within the department and the larger organization. Value different ideas and opinions. Listen courageously and remain curious in all that you do.
• You Promote a culture of diversity and inclusion, value different ideas and opinions and listen courageously and remain curious in all that you do. 
• Able to work remotely with access to a high-speed internet connection and be located in the United States or Puerto Rico.

PREFERRED:

• Knowledge of the Service Desk processes and procedures and business partner’s work processes and terminology.
• Breadth of Infrastructure components and business unit application understanding as it relates to mainframes, distributed systems, microcomputers, and networks.
• Training or experience in Service Desk Analysis, Service Desk Environment and knowledge of technology industry markets and products.

We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply! 

If you have questions about your application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com. Please allow at least one week from time of applying if you are checking on the status.